Aris Search, LLC

Aris Search, LLC

Tier 2 MSP Support Technician / Systems Administrator

Ashburn, VA, us · Full-time

No sponsorshipDetected 22 days ago
AzureCybersecurityFirewallCiscoCommunicationCompTIA

About the role

  • We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
  • This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.
  • This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments.

Responsibilities

  • Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications
  • Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting
  • Work tickets through a PSA system and document work clearly
  • Support client projects including migrations, upgrades, deployments and system improvements
  • Help maintain standards, documentation and best practices across client environments
  • 3+ years of hands-on IT support experience, preferably in an MSP environment
  • Ability to manage tickets, prioritize issues and communicate clearly
  • The position supports private-sector clients and does not require a security clearance.

Requirements

  • Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools

Nice to have

  • Experience supporting multiple client environments is strongly preferred
  • Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required

Skills

  • Tier 2 MSP Support Technician / Systems Administrator

Compensation

  • Salary up to $80,000, depending on experience.

Benefits

  • The company offers a comprehensive benefits package.

Company info

  • Company Description
  • We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.

Visa & Work Authorization

  • The position supports private-sector clients and does not require a security clearance
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