Denver
Outreach Case Coordinator II- GIVE Donations Program
Greater Denver Area · Mid · Full-time
No sponsorship$25k-$30kDetected 8 days ago
LogisticsHRISCustomer SupportCommunicationPublic SpeakingMicrosoft Office
About the role
- Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
- The hourly target hiring range for this position is $25.30 - $30.
- Employees work where needed, at a job site several days a week and off-site as needed.
Responsibilities
- One in three people in Denver turn to DHS for support at all stages of life.
- Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
- This program gathers essential donations for DHS and collaborates with the GIVE Center to deliver emergency resources to both the community and the broader agency.
- Responsible for the support and development of the GIVE Donations program
- Supports with the development and maintenance of collaborative relationships with a variety of stakeholders
- Triage and support donors by assessing needs, routing inquiries, and ensuring timely coordination with appropriate staff or services
- Support with general knowledge of budget tracking and monitoring of all GIVE funds and donation contributions
- Support in collecting and organizing data reports
- Conducts outreach presentations and trainings for external providers, vendors, and community partner to raise awareness on the GIVE Donations program and CarePortal platform
- Oversee volunteer engagement and outreach initiatives, collaborating with community partners to support program goals and expand service capacity
Requirements
- Two (2) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance
- Licenses and certifications must be kept current as a condition of employment
- Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
Nice to have
- Provide professional and respectful customer service to ensure strong working relationships with community-based organizations, individual donors and internal staff
- Physically retrieving, sorting, counting, organizing, and distributing in-kind donations
- Daily monitoring of multiple email inboxes as well as responding to all inquiries within the appropriate timeframe for each inbox
- Triaging emails and redirecting requests received to the appropriate staff member as needed
- Complete accurate data entry of monetary and in-kind donations into Donations Database
- Currently possess a bachelor's in a Communications, Social Sciences, Hospitality, or a related field
- Bilingual skills preferred but not required
- Excellent verbal and written communications skills with a customer-center focus and approach
Compensation
- Support scheduling and calendaring for annual donation event project plans, community engagement meetings, community partner site visits, and volunteer shifts
Benefits
- The City and County of Denver offers a competitive salary commensurate with education and experience.
- We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Visa & Work Authorization
- Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
This listing is sourced directly from Denver's careers page and normalized into a canonical job model.