calpionplutus
Client Success Manager (ASC – Revenue Cycle Management)
Dallas, Texas
Sponsorship not specifiedDetected 20 days ago
ComplianceStakeholder ManagementBusiness DevelopmentAR/VRCommunicationProblem SolvingOrganizational Skills
About the role
- The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.
Responsibilities
- Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
- Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
- Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
- Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
- Partner with onshore and offshore teams to ensure service quality and performance outcomes
- Support business development by providing insights on ASC client needs and market trends
Requirements
- Travel as required based on client and business needs
Skills
- In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
- Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
- Excellent client relationship and stakeholder management skills
- Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
- Excellent communication, presentation, and interpersonal skills
- Experience working with offshore delivery teams
- Self-driven, detail-oriented, and highly organized
- 5-7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
- Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
- Experience managing client relationships in a healthcare/RCM environment
- Experience working with U.S. healthcare providers and payer systems
Benefits
- About Plutus Health Inc.:
- 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.
- Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
- Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
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