Runpod
Account Manager
Remote - USA
No sponsorshipDetected 257 days ago
Full-Stack DevelopmentCloud PlatformsMachine LearningCRMAccount ManagementNegotiationForecastingCustomer SuccessCommunicationCollaboration
About the role
- This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting.
- Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health.
Responsibilities
- Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
- Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
- Build account plans, forecasts, and growth strategies for each client.
- Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
Requirements
- 2-5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
- Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
- Self-starter and ability to take ownership of accounts end-to-end.
Nice to have
- Successful completion of a background check
- This is a mix of base plus commission.
Skills
- Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications.
Compensation
- The competitive OTE for this position ranges from 130,000 and 250,000.
Benefits
- Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
- Generous medical, dental & vision plans
- Flexible PTO- take the time you need to recharge
- Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
- $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace
- Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
Company info
- Periodic travel to visit top customers or represent Runpod at key industry events.
- We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas
- Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally.
Equal opportunity
- As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level.
Visa & Work Authorization
- We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas
This listing is sourced directly from Runpod's careers page and normalized into a canonical job model.