PurpleRain Technologies

Customer Success Manager

Remote, OR, United States

Sponsorship not specifiedDetected 3203 days ago

Project ManagementSalesAccount ManagementCustomer SuccessProblem Solving

About the role

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing.
You love knowing that each day is different and you never know exactly what's going to happen.
You are excited to find out what the next big thing is in the sales scene.

Build and setup processes for customer success using industry best practises for SaaS
You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
Maintain portfolio and monitoring analytics, reports and KPIs
Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
Manage the customer renewal process and identify upsell opportunities

You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
Solicit references, referrals, and testimonials from customers

This listing is sourced directly from PurpleRain Technologies's careers page and normalized into a canonical job model.