tantalussystems
Technical Support Specialist
United States
Sponsorship not specifiedDetected 20 days ago
BashSQLLinuxCustomer SupportTCP/IPFirewallCommunicationProblem Solving
About the role
- Location of Position: This position will be based remotely within the U.S, preferably located in Central or Eastern States.
- Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces.
- Upgrade and patch TUNet software on customer systems.
Responsibilities
- The Technical Support Specialist will be the primary technical interface between the Field Operations and Product Development departments in ensuring products in the field are maintained and functioning.
- Specifically, the Technical Support Specialist will:
- Configure and maintain billing exports.
- Provide periodic support to supervise or monitor the introduction of new products in the field.
- Collaborate to develop, establish, and improve processes and procedures related to Tantalus' technical knowledge base, online community, and other documentation.
- Participate in an after-hours support call program approximately 2 weeks/quarter.
Requirements
- 2+ years of experience in a customer service or technical support role
- Must be comfortable in a Linux environment
- Experience with Unix/Linux command line and shell scripting, primarily Bash.
- Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall
- Understanding, exposure to or experience with Oracle SQL or similar RDBMS
- Experience in the development, maintenance and updating of in-house automation tooling is an asset
- Knowledge and previous experience with a support ticket/issue reporting system is an asset.
- Knowledge and experience with Salesforce.com is an asset
- Experience working to analyze, troubleshoot, debug, investigate, and to present the results
- Personal Attributes Required:
- Education and Experience
- Diploma in information technology or higher
- Virtual Machine/Environment experience (VMWare ESXi, HyperV,)
- Attention to detail and strong problem-solving skills
Compensation
- This position offers a competitive salary plus variable compensation based on performance targets and business objectives.
Benefits
- Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.
Company info
- Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid - from the substation to the EV charger located behind the meter.
Equal opportunity
- Tantalus is committed to employment equity and building a diverse workforce.
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This listing is sourced directly from tantalussystems's careers page and normalized into a canonical job model.