Epicor
Customer Support Account Manager
US, Minneapolis, USA
Sponsorship not specifiedDetected 62 days ago
SQLRESTAccount ManagementBusiness DevelopmentERPCustomer SuccessCustomer SupportCommunicationMentoring
About the role
- You will be responsible for identifying and leveraging company-wide resources to address customer satisfaction, growth, or renewal risks and opportunities in your portfolio.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
Responsibilities
- Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases.
- Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Requirements
- 8+ years of applicable experience and demonstrated success/knowledge.
- 4+ years of specialized/industry experience.
- Bachelor's degree (or equivalent experience).
- Ability to learn and apply strong product knowledge.
- Knowledge of Microsoft SQL, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail or distribution business processes.
- If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
Skills
- Transform customer satisfaction into success!
Compensation
- The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation.
- Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Company info
- Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success.
- Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations.
This listing is sourced directly from Epicor's careers page and normalized into a canonical job model.