Aaa Texas LLC

Aaa Texas LLC

Call Center Representative - Roadside Assistance

Albuquerque, NM, Remote

Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationMicrosoft Teams

About the role

  • Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
  • What You Will Need: - Prior customer service experience.
  • We have nearly 17,000 employees in 24 states helping more than 18 million members.

Responsibilities

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
  • "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

Requirements

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
  • Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.

Nice to have

  • Prior customer service experience.
  • Call Center experience is preferred.
  • Bilingual skills, especially in Spanish, are a plus.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

Benefits

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Remarkable benefits:

Company info

  • With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Equal opportunity

  • AAA is an Equal Opportunity Employer
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This listing is sourced directly from Aaa Texas LLC's careers page and normalized into a canonical job model.