Analyst1
Director of Customer Support Engineering
Remote, Washington, District of Columbia · Director · Contract
No sponsorshipDetected 10 days ago
PythonJavaBashPostgreSQLAWSLinuxCybersecuritySIEMSOARSOC OperationsIncident ResponsePerformance ManagementCustomer SuccessCustomer SupportFirewallResearchLeadershipCommunicationMentoring
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- This is a hands-on role with leadership responsibilities.
- This role acts as the backstop to our Customer Success account team.
Responsibilities
- Build and maintain internal processes and tools used by sales engineers and Customer Support Engineers.
- Own the quality and completeness of support documentation, including integration guides, and ensure the team maintains them.
- Serve as the primary conduit for structured product feedback from Support Engineering to the Product team, informed by patterns across the customer base.
- Build, lead, and grow the Customer Support Engineering team, including hiring, coaching, performance management, and career development.
Requirements
- 7+ years of experience in cyber intelligence, cyber automation, or cyber defense roles and industry, with prior experience leading or managing a technical team.
- Experience with SIEM, SOAR, ITSM/Ticketing, Vulnerability Scanner, IDS/IPS, Firewall, EDR, data lakes/log aggregators, threat research/intelligence tools & platforms.
Compensation
- The US base salary for this full-time position starts at $140k
Benefits
- Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements.
Visa & Work Authorization
- This position does not provide sponsorship
Apply directly at Analyst1 →Create a free account for alerts like thisView Analyst1 immigration profile
This listing is sourced directly from Analyst1's careers page and normalized into a canonical job model.