SAFE Security

Technical Support Specialist II – FME Flow

British Columbia · Mid

Sponsorship not specifiedDetected 146 days ago

JavaScriptPythonSQLPostgreSQLAWSGCPAzureCloud PlatformsCustomer SupportResearchCommunicationCollaborationProblem SolvingPublic Speaking

About the role

This role is part of Safe Software's Customer Experience team.
The team values collaboration, practical problem-solving, and continuous improvement.

As a Technical Support Specialist II - FME Flow, you will:
Support enterprise-level implementations across cloud, containerized, and on-premises environments.
Create product improvement requests and advocate for enhancements based on customer experience and trends.
Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials.
Design and deliver training materials, webinars, and presentations to support customer growth and community engagement.
Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.
Maintain a healthy balance of your personal and work life without splitting yourself in two.

Technical Expertise: Significant experience supporting or administering complex enterprise software environments.
FME Flow Experience: Experience using and supporting FME Flow in production environments.
Cloud Experience: Experience with cloud platforms such as Azure, AWS, or Google Cloud
Cross-Functional Collaboration: Proven ability to work effectively with Development, Product, and other internal teams.
This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance.
Success in this role includes the ability to guide large and complex organizations in designing systems that grow with their data demands.
If you are interested in this role but do not meet every qualification listed, we encourage you to apply.
Experience with cloud platforms such as Azure, AWS, or Google Cloud
Proven ability to work effectively with Development, Product, and other internal teams.
Experience with Python, JavaScript, or other scripting languages, and working with APIs.
At Safe Software, we welcome diverse backgrounds and experiences.
While not all candidates will have everything listed, the most successful candidates will bring many of the following:

Scripting and APIs: Experience with Python, JavaScript, or other scripting languages, and working with APIs.
Database Expertise: Experience with databases such as PostgreSQL, SQL Server, or Oracle.
Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe.
That's right, no waiting period.
An Accessible Commute: Regardless of your commute method, we're located close to public transit, and provide complimentary parking and bike storage for our team!
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

This exceeds the minimum call-in pay required by employment standards legislation in every Canadian province, including BC's 2 hour minimum.
When you choose a career with Safe Software, you're also choosing…
Meaningful Work: Make a profound impact across our business, workplace and data integration product.
Shared Success: Share in Safe's success with our bi-annual profit sharing and RRSP/TFSA matching program.

Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.

Extended health, dental, health or lifestyle spending, and counseling benefits from day 1.
We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

The team supports customers globally, helping them implement, optimize, and expand their use of FME products.
As a member of the team, you will contribute to shared expertise, participate in feature testing and product feedback cycles, and help shape how we support complex enterprise environments.
As a Technical Support Specialist II -
Experience guiding customers through complex technical and architectural decisions.
Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/.
Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations.
Conduct software demonstrations and build proof-of-concept solutions for new and existing customers.
Research emerging technologies and configurations to support customers, colleagues, and developers.

This listing is sourced directly from SAFE Security's careers page and normalized into a canonical job model.