Jonas
Technical Business Analyst
Remote - USA · Full-time
Sponsorship not specifiedDetected 5 days ago
Data StructuresSQLAzureDevOpsPlatform EngineeringLLMsAccessibilityProduct StrategyJiraProcess ImprovementCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- Job Description: THE COMPANY Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems.
- With over thirty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.
- We provide menu management, inventory control, nutrition office management, nutrient analysis and more.
Responsibilities
- Gather, analyze, and document business, operational, customer, and system requirements across multiple products and platforms
- Create and maintain living specifications that evolve alongside product and system changes
- Support backlog refinement by providing detailed requirement context, workflow analysis, and technical clarity
- Analyze customer workflows, operational processes, support trends, and platform usage patterns to identify opportunities for optimization, automation, and improved adoption
- Partner with Product, Customer Success, Support, Sales, and customer-facing teams to identify workflow friction, adoption barriers, recurring operational pain points, and opportunities to improve product utilization and customer outcomes
- Translate operational and customer insights into scalable technical and workflow improvements that support customer satisfaction, revenue growth, and profitability
- Support measurement and analysis of workflow effectiveness, operational outcomes, product adoption, and process efficiency to inform continuous improvement initiatives
- Develop deep knowledge of:
- Partner with Engineering to define data flows, service contracts, and integration requirements
- Support platform modernization and cross-product technical initiatives that improve scalability, maintainability, performance, and operational efficiency
Requirements
- Strong experience in business analysis, systems analysis, technical product support, or related roles
- Experience analyzing workflows, operational processes, customer journeys, or platform usage to identify improvement opportunities and measurable outcomes
- Strong understanding of how product adoption, operational efficiency, scalability, and customer outcomes contribute to business growth and profitability
Nice to have
- Excellent analytical, communication, and problem-solving skills
- Strong attention to detail and systems-thinking capabilities
- Ability to travel approximately 25%
- Demonstrated ability to balance technical requirements with customer experience, operational efficiency, adoption, scalability, and business value considerations
Skills
- Proven ability to translate business, operational, customer, and technical needs into detailed technical requirements
- Experience working closely with engineering teams in software delivery environments
- Strong understanding of:
- Databases, SQL, data structures, and querying
- APIs, services, and system integrations
- Multi-system environments, workflows, and data flows
- Development and collaboration tools such as Azure DevOps, Jira, or similar platforms
- AI-Native Skills (Critical)
- Hands-on experience using AI tools to improve analysis, documentation, troubleshooting, workflow optimization, and specification development
- Experience using LLMs and AI platforms such as ChatGPT, Claude, and Gemini
- Experience using structured documentation frameworks and AI-assisted development tools such as Kiro and Specs.md
- Experience working within AI-assisted software delivery and specification-development workflows
Compensation
- Compensation is commensurate with experience.
Company info
- Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems.
- Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation.
- Put your nutrition and food knowledge to use in a unique setting.
- Computrition allows you to creatively use computers in nutrition and food service.
- Technical Business Analyst
- Ensure requirements are complete, testable, scalable, and aligned with platform capabilities and business objectives
This listing is sourced directly from Jonas's careers page and normalized into a canonical job model.