Meriton
IT Specialist II
Houston, Texas · Mid · Full-time
Sponsorship not specifiedDetected 29 days ago
PowerShelliOSAzureTCP/IPCommunicationProblem SolvingPublic Speaking
About the role
- The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units.
- They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
Responsibilities
- Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
- Support Apple products such as MacBook, iPad, & iPhone
- Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
- Support Apple hardware and software to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
- Configure and support iPhone and iPad devices.
- Assist staff by providing audio/video conference support for presentations and meetings.
- Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies.
- Manage inventory of hardware and software assets
- Support development and implementation of new computer projects and new hardware installations as well as software rollouts.
- Perform system administration for various enterprise tools and platforms.
Requirements
- Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
- Minimum 2 years of experience in an IT services support role
- MacOS experience required
- Familiarity with PowerShell required
Nice to have
- Associate degree preferred
Compensation
- Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Benefits
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Medical Insurance, Dental Insurance, Vision Insurance
- Paid Time Off & Holidays
Company info
- 100% company match on 401(k) contributions, up to 6% of pay.
- Company-paid Disability insurance (short-term and long-term)
- Company-paid group life insurance
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This listing is sourced directly from Meriton's careers page and normalized into a canonical job model.