Virtual Front Office
Product Manager, Voice AI
Cambridge, MA · Full-time
No sponsorshipDetected 27 days ago
Full-Stack DevelopmentCloud PlatformsDevOpsMachine LearningData AnalysisAgentic AIComplianceProduct ManagementProduct StrategyHIPAAEHR/EMRPatient CareCommunication
About the role
- We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts.
- Define conversation flows, decision trees, and escalation protocols for AI agents handling patient interactions.
- Ability to work effectively with clinical stakeholders and healthcare providers.
Responsibilities
- Drive product discovery by translating a deep understanding of patient, front office, and care provider pain points into clear personalization and automation requirements.
- Define success metrics for patient satisfaction, operational efficiency, and AI agent performance, then drive continuous improvement through data analysis, user feedback, and A/B testing.
- The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology.
- Lead product development cycles from ideation through deployment, ensuring AI models meet clinical, operational and compliance needs.
Requirements
- Proven track record of launching and scaling B2B or B2B2C products in regulated industries.
- Experience defining product requirements for AI systems, including training data needs, model performance metrics, and safety considerations.
- Track record of working closely and earning the trust of engineering teams by demonstrating technically sound judgement while advocating for the voice of the customer and user.
- Familiarity with cloud infrastructure and DevOps practices for AI/ML systems.
- Experience scaling products from early stage to high-volume production environments.
- Track record of driving 10x+ efficiency improvements through technology solutions.
- Primary Job Duties Define product roadmap and strategy for AI-powered front office automation platforms, balancing patient experience with operational efficiency.
Benefits
- We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services.
- What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
- You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care.
- Partner closely with ML engineers, data scientists, and healthcare operations teams to translate business requirements into technical specifications, performance targets, and safety requirements for AI agents.
- Required Qualifications 4+ years of product management experience, with 2+ years specifically in AI/ML-enabled products or healthcare technology.
- Understanding of healthcare operations, patient care workflows, and front office administrative processes, including familiarity with requirements imposed by HIPAA and other compliance programs.
Company info
- Third Way Health ( www.thirdway.health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management.
- About the role We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts.
Visa & Work Authorization
- At this time, we are unable to provide employment visa sponsorship
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This listing is sourced directly from Virtual Front Office's careers page and normalized into a canonical job model.