Staff
Box Office Shift Supervisor
Boston Campus · Part-time
Sponsorship not specified$12k-$20kDetected 1 day ago
Customer SupportLeadershipCommunicationCollaborationMentoringMicrosoft Office
About the role
- Emerson College's Office of the Arts is seeking personable and responsible Box Office Shift Supervisors for part-time employment in downtown Boston's Theatre District.
- This is a supervisory-level, part-time position in the box office that works autonomously with limited managerial supervision.
- Shift supervisors can expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week.
Responsibilities
- Perform the above-listed ticket representative tasks as needed.
Requirements
- Evening and weekend availability required.
- A minimum of 1 year of box office or similar customer service experience is required
- Computer and typing skills and competency in Microsoft Office and Google Workspace required as well as ability and willingness to learn new software
- Consistent evening and weekend availability is required.
- Interest in theater, film, live music, or other artforms
- Desire to collaborate in an inclusive team environment
- Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.
- Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.
- Desks and chairs are higher than average due to positioning at the Box Office windows.
- Nearly all work is executed on a computer, using both keyboard and mouse entry, and involves speaking with customers in person and over the phone.
- Typical office conditions
- Desks and chairs are higher than average due to positioning at Box Office windows
- Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
- The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed
Nice to have
- Management experience preferred but not required
- Management experience is a plus, but not required.
Compensation
- Compensation for this position starts at $21.00 hourly, commensurate with experience.
- In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits
- include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
- Additional benefits, such as life and disability coverage as well as commuter offerings, are available.
- Please refer to our benefits website for a full list of benefits and eligibility requirements.
- Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more equitable and anti-racist workplace and theater experience.
Company info
- Answer phones and assist customers at the window.
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