Texas Sports Academy Main
Junior IT Operations Specialist (Austin, Full-Time)
Austin, Texas, United States · Junior · Full-time
Sponsorship not specifiedDetected 11 days ago
iOSOutbound SalesLogisticsCustomer SupportCommunicationMentoringCompTIA
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools.
- That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
- Returns and Device Recovery: Process returned, damaged, or end-of-life devices, wipe and reimage devices for redeployment when possible, and retire devices that have reached end of life.
Responsibilities
- Support the IT Operations Manager: Partner closely with the IT Operations Manager on daily execution, taking ownership of assigned tasks and freeing them up to focus on higher-level work.
- Inventory and Shipping Support: Help receive inbound shipments, log serial numbers, maintain organized inventory, and pack and ship laptops to our schools, coaches, and staff across Texas.
- First-Line User Support: Serve as the first point of contact for students and staff experiencing device issues, including login problems, software errors, and hardware concerns.
- IT Operations Experience: 1 to 3 years of hands-on IT support or IT operations experience.
- Certifications: CompTIA A+, Apple Certified Support Professional, or comparable certifications.
- Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development.
- You will help configure and deploy MacBook Neos, manage inbound and outbound shipments, process device returns, and provide first-line support for students and staff.
- This role is a direct partner to the IT Operations Manager and a foundational seat on a growing IT team.
- Support the IT Operations Manager:
- Partner closely with the IT Operations Manager on daily execution, taking ownership of assigned tasks and freeing them up to focus on higher-level work.
Requirements
- Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform.
- MDM Platform Experience: Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform.
- Working experience with macOS deployment and management, and comfort supporting iOS or comparable mobile devices.
Nice to have
- Familiarity with tools such as Perplexity Computer is a plus.
Benefits
- Bonus Points K-12 or 1:1
Company info
- We are hiring a Junior IT Operations Specialist based in Austin to support our IT Operations Manager with the daily work that keeps our device program and campus technology running.
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