HHAeXchange

Technical Customer Care Representative

Minneapolis, Minnesota · Full-time

Sponsorship not specified$24k-$28kDetected 1 day ago

SalesforceCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

An employee's exact starting wage will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
In addition, Technical Customer Care Representatives are eligible for a shift premium for qualifying hours.
HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

2+ years of technical customer support experience in a SaaS environment
Demonstrated experience in providing high-quality and customer-focused technical support.
Escalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriate.
Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.

Strong and professional communication skills, both written and verbal, with the ability to clearly explain complex concepts in a concise and straightforward manner.
Strong problem-solving skills and ability to "think on your feet."
Ability to remain calm, composed, and articulate when dealing with tough customer situations.

Must be fluent speaking and communicating in English, bilingual in Spanish a plus.
Experience with SMB preferred.
Experience supporting software that offers a freemium platform a plus.

Provide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactions.
Experience supporting customers in a B2B environment strongly preferred.

sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law

This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.