Duffel
Senior Customer Success Manager
New York, United States · Senior
Sponsorship not specifiedDetected 27 days ago
Product ManagementProduct StrategyCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- We're looking for a Senior Customer Success Manager (CSM) to help our customers get the most out of Duffel.
- You'll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel.
Responsibilities
- Develop KPIs and monitor business and technical performance
Requirements
- Proven track record of growing customer relationships and reducing churn
- Experience in a fast-growing startup
- Comfort supporting implementation pre, during, and post-launch
- Experience working with API's
- Experience aligning cross-functional teams, particularly engineering and product
- Experience influencing product roadmap and sales strategy
Nice to have
- Deep knowledge of travel tech (airline or hotel distribution)
- Experience using AI or automation to scale customer success
Skills
- Customer Success Manager
- 📍 New York, USA
- Create the future of travel with us.
- Whether it's visiting loved ones, starting an adventure, or a career-defining business trip, travel matters.
- And yet, anyone who's booked a flight knows how painful it can be.
- Outdated systems, clunky tools, endless workarounds - it shouldn't be this hard.
Compensation
- 💰 Competitive salary + potential equity
Company info
- Own day-to-day relationships with strategic business customers
- Keep customers engaged and help them get the most out of Duffel
- What we're looking for
- 5+ years helping enterprise customers get value from a software or tech product
This listing is sourced directly from Duffel's careers page and normalized into a canonical job model.