Mainsail Lodging & Development
Lead Multi-Outlet Supervisor
Fort Myers, FL
Sponsorship not specifiedDetected 5 days ago
ForecastingCustomer SupportLeadershipCommunicationMentoring
About the role
- This role will involve managing staff, resolving guest issues, maintaining inventory, and ensuring compliance with all health and safety regulations.
Responsibilities
- Ability to drive/transport self and others
- Manage differing personalities within the office, the hotel, and the community
- Maintain professionalism with team members, managers and guests.
Requirements
- Maintain the highest degree of confidentiality
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Ability to lift, bend, and carry 25 lbs.
- Ability to travel on occasion for meetings
- Ability to work long hours as needed
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Skills
- Solve team member issues such as call outs or any other daily issue that should arise with team members
- Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
- Stay accessible to the floor(s) the entire meal period(s)
- Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
- Ensure daily side work has been completed prior to staff leaving
- Ensure team is in proper uniform/approved attire
- Ensure guest privacy and security by correctly following hotel procedures
- Ensure team members are aware of all applicable laws regarding alcoholic beverages
- Follow SafeStaff sanitary compliance throughout all areas
- Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a "hands on" approach
- Monitor and maintain tables
- Rotate stations fairly
Benefits
- Corrected vision to normal range
Visa & Work Authorization
- oyer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related condit
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