pom
Service Technician - CCTV and Access Control
New York, New York
Sponsorship not specifiedDetected 20 days ago
Customer SupportTCP/IPCommunicationCritical Thinking
About the role
- New York Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Security Systems (CCTV / Access Control) Service Technician that embodies POM core values to join our Company.
- About You You are skilled and innovative in your field.
- You are a team player that works effectively in high pressure situations, driven to stay on schedule and complete a project on time.
Responsibilities
- Provide security system service support.
- Evaluate, diagnose, troubleshoot and perform repairs as necessary on security systems.
- Respond to and resolve assigned service tickets, responding to email inquiries, as well as responding to incoming calls on our support line
Requirements
- Must have an understanding of CCTV, Access Control, Information Technologies and/or other electronic/low voltage control systems.
Nice to have
- Experience with multiple versions of Windows would be preferred.
- Previous experience with user support or customer service would be preferred.
Compensation
- Annual salary commensurate with experience.
Benefits
- Benefits Include:
- Health, Dental, and Vision Insurance
- Life Insurance
- Voluntary Disability Insurance
- Pre-tax Commuter Benefit
Company info
- Peace of Mind Technologies, LLC (POM) is New York's premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and in the greater New York Metropolitan area, POM's diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled more than 2,000 site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
- Roles & Responsibilities:
- Peace of Mind Technologies, LLC (POM) is New York's premier systems integrator for security and surveillance technology.
- Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and in the greater New York Metropolitan area, POM's diverse client roster comprises a wide range of prestigious and well-known organizations.
- Founded in 2002, POM has handled more than 2,000 site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
- Bench test and repair DVRs and CPUs.
- Secure Return Authorizations from manufacturer repair/replacement.
- Maintain accurate records of all remote access databases for DVR, Access Control and Alarm systems. this includes contacting customer IT personnel to update and correct any changes.
- Provide phone support for customers and technicians on installed systems.
- Desired Skills and Experience
- Highly PC literate and able to learn new software and systems quickly
This listing is sourced directly from pom's careers page and normalized into a canonical job model.