Telus Digital

Client Success Director - Microsoft

Remote, US · Director

Sponsorship not specifiedDetected 40 days ago

AzureMachine LearningData ScienceComputer VisionLLMsAgentic AISalesforceSalesAccount ManagementBusiness DevelopmentForecastingCustomer SupportRoboticsResearchCommunication

About the role

This role will focus on account expansion, identifying and converting untapped opportunities within Microsoft, spanning their AI, Azure, Copilot, and broader machine learning teams.
Our service offerings span the breadth of what modern AI development demands.
In the arena of data for search & ads https://www.telusdigital.com/solutions/data-for-ai-training/data-for-search-and-ads we leverage two decades of experience in delivering uninterrupted data that powers the world's leading search and content platforms.

Responsibilities

Develop and execute targeted outreach and pipeline development strategies to penetrate new buying centers within Microsoft that are not yet engaged with TELUS Digital.
Design and pitch custom solution concepts and prototype projects tailored to the specific data challenges and AI development priorities of new target buyers while using these as entry points to open and advance new commercial relationships.
Build and maintain a robust pipeline of new logo opportunities within Microsoft, with clear stage progression and close plans.
Build and maintain trusted relationships with AI, data science, product, and operations leaders with a particular focus on continuously expanding the network of buyers and influencers beyond existing contacts.
Lead strategic planning sessions and executive conversations that connect TELUS Digital's capabilities to Microsoft's evolving AI roadmap, surfacing new areas where bespoke solutions can deliver measurable impact.
Manage long-cycle renewals, expansions, and new statement-of-work negotiations across multiple business units and seniority levels.
Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices.
Lead the design of custom solution concepts and prototype project proposals for new and existing buyers, working closely with Solutions Architecture to ensure technical credibility and commercial viability.
Stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI, and use those insights to create timely, relevant hooks for new buyer engagement.
Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to structure prototype engagements and custom proposals that are both technically sound and commercially executable.

Requirements

3+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.
Proficiency with Salesforce and enterprise sales methodologies.

Nice to have

Experience selling to or within Microsoft is strongly preferred
familiarity with Microsoft's organizational structure and buying processes is a meaningful advantage.

Benefits

Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce, with clear visibility into both existing account revenue and net-new opportunity development.

Company info

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Welcome to TELUS Digital, where innovation drives impact at a global scale.
As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US

Equal opportunity

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Po https://www.telusdigital.com/privacy-policylicy
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

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