RR Donnelley

RR Donnelley

Data Processing Supervisor

Monroe, WI, United States · Contract

Sponsorship not specified$57k-$87kDetected 1 day ago
SalesOperations ManagementSupply ChainProcess ImprovementPerformance ManagementCustomer SupportLeadershipCollaborationProblem SolvingLean Manufacturing

About the role

  • The Data Processing Supervisor is responsible for overseeing daily operations related to complex
  • converting physical returned mail and survey results into accurate, actionable electronic data files for the end-customers.
  • The supervisor is also tasked with ensuring operational efficiency, data quality, security, and strict adherence to service level agreements (SLAs).

Responsibilities

  • Ensure the physical security of all sensitive documents and the electronic security and privacy of converted customer data.
  • Oversee the quality assurance process to guarantee the accuracy and integrity of all data converted from physical documents.
  • Identify bottlenecks and inefficiencies in document handling and data conversion workflows and implement solutions to optimize processes.
  • Maintain strict compliance with all customer SLAs, regulatory requirements, and internal security protocols.
  • Generate regular reports on team performance, productivity, mail/document volume, error rates, and progress toward operational goals.
  • Calculate and prepare new customer pricing proposals; perform pricing audits to ensure alignment with targets and overhead expenses; prepare invoicing documentation based on processed volumes and established contract rates.
  • Collaborate with IT or technical support teams on system maintenance, troubleshooting, and upgrades.
  • Partner directly with the sales team and external clients to understand project scopes, calculate pricing proposals, and conduct pricing audits to maximize profitability.
  • Actively support client onboarding and ongoing relationships to identify operational opportunities to expand and grow existing business accounts.
  • Serve as a highly responsive point of contact for clients and internal partners including host alignment meetings, address inquires, and provide proactive problem-solving to ensure exceptional customer service and contribute to customer relationship retention.

Requirements

  • Ensure the team effectively utilizes all necessary equipment and software systems required for data conversion and workflow management.
  • Ability to Push/Pull 25lbs - N/A
  • The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.
  • Minimum of a High School Diploma or GED is required. Bachelor's degree preferred in Business Administration, Operations Management, or related field.
  • Minimum of 3 years of experience in data processing, document management, mailroom operations, or a production environment.
  • Experience with lean manufacturing or process improvement methodologies.

Compensation

  • In addition to base salary, depending on the role, overtime,

Benefits

  • education, skills, experience, proficiency, performance,

Company info

  • RR Donnelley is looking for a client-focused Data Processing Supervisor with experience growing business to join the team at the Monroe, WI location!
  • This position will act as a business partner to the sales team to scope for new opportunities in the market.
  • RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.
  • The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.
  • With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
  • RRD is an Equal Opportunity Employer, including disability/veterans
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This listing is sourced directly from RR Donnelley's careers page and normalized into a canonical job model.