Kyowa Kirin North America

Kyowa Kirin North America

CRM Manager, Omnichannel Customer Experience (OCX)

Princeton, NJ

Sponsorship not specified$13k-$167kDetected 43 days ago
ComplianceSalesforceCRMSalesExcelPatient CareCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization.
  • Candidate will be expected to work a hybrid onsite schedule in Princeton, NJ.
  • Non-Technical Skills Highly motivated with great attention to detail.

Responsibilities

  • The CRM Manager is responsible for maximizing user adoption and effectiveness of Veeva CRM and Salesforce through comprehensive training, communication, and support programs.
  • The position works collaboratively with business stakeholders and technical teams to ensure users have the knowledge, resources, and support necessary to leverage CRM capabilities effectively.

Requirements

  • Bachelor's Degree or equivalent experience

Nice to have

  • Minimum of 5 years of relevant work experience is required.
  • Pharmaceutical or Biotech industries preferred.
  • Strong analytic and problem-solving skills are essential.
  • Excellent analytical, writing, and presentation skills, and field sales training experience are essential.
  • Must be self-motivated and have the ability to prioritize and execute multiple tasks.
  • Must be highly proficient with Microsoft applications (i.e. PowerPoint, Excel, Access, etc.).
  • Must be highly organized, detail-oriented, and results-driven.

Skills

  • Proficient in MS Office Suite.
  • Experience with CRM required (Salesforce & Veeva experience preferred).
  • Non-Technical Skills
  • Physical Requirements:
  • Ability to travel domestically if projects require.
  • Some international travel may be required.
  • Lifting, typing, driving, sitting, special requirements around hours, etc.
  • 401K with company matching
  • Annual Bonus Program (Sales Bonus for Sales Jobs)
  • Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days
  • Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)

Compensation

  • The anticipated salary for this position will be $125,00 to $166,700.

Company info

  • In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario.

Visa & Work Authorization

  • ability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law
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