Soci
Enterprise Customer Success Manager
Toronto, Canada (Remote); Vancouver, Canada (Remote) · Full-time
Sponsorship not specified$105k-$150kDetected 1 day ago
Social Media MarketingCustomer SuccessLeadershipCommunicationProblem SolvingMentoringPublic Speaking
About the role
- Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success.
- Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
- You can view our Awards and Accolades here!
Responsibilities
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
- Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
- Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
- Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
Requirements
- 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
- Proven track record of interacting with and influencing C-level executives.
- Ability to work 100% remotely
- Desired Skills (but not required):
Skills
- Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
- Fluency in French, Spanish, or German is a plus
- Education: Bachelor's degree or equivalent education and relevant experience.
- This position is being hired on an urgent basis.
- What SOCi Provides to You
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
Compensation
- SOCi expects to pay a base salary in the range of $105,000 - $150,000 CAD base plus commission.
Company info
- SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
- SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands-including Ford, Ace Hardware, Kumon, Liberty Tax, and more-to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!
- How You'll Make an Impact
- Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
- Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
- Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
- Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.
- SOCi is the leader in AI-powered marketing solutions for multi-location businesses.
- With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
- SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands-including Ford, Ace Hardware, Kumon, Liberty Tax, and more-to automate and optimize local marketing tasks across all locations.
- Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts.
This listing is sourced directly from Soci's careers page and normalized into a canonical job model.