Ziflow
Customer Success Associate
Dallas, Texas, United States
Sponsorship not specifiedDetected 7 days ago
AWSSparkAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- As a Customer Success Associate at Ziflow, you'll own the success of our scaled accounts, the customers who don't have a dedicated Customer Success Manager but still need a great experience, fast answers, and a partner who's paying attention.
- You'll work across a high volume of accounts, using a mix of one-to-many programs and timely one-to-one outreach to drive adoption, retention, and growth at scale.
- Reporting to the VP of Customer Success, you'll be the primary point of contact for a large portfolio of accounts, balancing efficient, repeatable processes with the genuine, partner-oriented relationships Ziflow is known for.
Responsibilities
- Full-Cycle Support: Coordinate renewals for at-risk or complex scaled accounts with Sales and CS leadership, and route upsell or cross-sell opportunities you spot in your portfolio to Sales.
- Program Mastery: Help build and refine the playbooks, email cadences, and in-app messaging that make one-to-many customer success possible, in partnership with CS leadership and Marketing.
- Help build and refine the playbooks, email cadences, and in-app messaging that make one-to-many customer success possible, in partnership with CS leadership and Marketing.
- Effortlessly manage competing priorities across a large portfolio without losing the personal touch.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.
Nice to have
- experience managing a high-volume book of business is a massive plus.
Benefits
- Track usage data and health scores across your accounts to flag risk early, running targeted outreach and check-ins that protect retention before issues become churn.
- Track adoption, health, retention, and NPS for your segment, sharing insights with CS leadership and surfacing patterns from scaled accounts to shape product and process decisions.
Company info
- Freeing the Flow of Great Content.
- At Ziflow, we believe that great content has the power to connect, engage, and transform the world.
- But the path from a creative spark to a finished asset is often blocked by "creative friction" - endless email chains, fragmented feedback, and compliance bottlenecks.
- In 2026, we are doubling down on our mission to make collaborative proofing smarter, faster, and more seamless.
- We aren't just a software company; we are the "system of record" for creative feedback.
- By leveraging ReviewAI and enterprise-grade automation, we equip the world's most recognizable brands from AWS to McDonald's to deliver impactful content at scale and without compromise.
- The Role As a Customer Success Associate at Ziflow, you'll own the success of our scaled accounts, the customers who don't have a dedicated Customer Success Manager but still need a great experience, fast answers, and a partner who's paying attention.
- Learning is part of our culture and knowing there is always room to improve is core to how we get better.
- You invite coaching, collaboration, and feedback in all you do.
- Scaled Account Ownership: Serve as the main point of contact for a high-volume portfolio of customers without a dedicated CSM, managing the relationship through digital touchpoints, automated programs, and proactive outreach.
- The Fast-Value Guide: Lead new customers through a streamlined, self-serve-friendly onboarding experience that gets them to value quickly, without the need for white-glove support.
- Serve as the main point of contact for a high-volume portfolio of customers without a dedicated CSM, managing the relationship through digital touchpoints, automated programs, and proactive outreach.
This listing is sourced directly from Ziflow's careers page and normalized into a canonical job model.