Swap Commerce

Swap Commerce

Technical Support Specialist

Austin, Texas

Sponsorship not specifiedDetected 16 days ago
JavaScriptHTMLSQLRESTLogisticsCustomer SupportPostmanShopifyCommunicationProblem SolvingDemand Planning

About the role

  • You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions.

Responsibilities

  • Join merchant calls when a technical specialist is needed for clarification or support.
  • Create and maintain documentation, internal guides, and Knowledge Base articles.
  • Contribute to process improvements that help reduce ticket volume and improve the support experience.
  • We are committed to building a team with a variety of backgrounds, skills, and views.

Requirements

  • The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
  • Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
  • Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS.

Skills

  • Review API logs, webhook events, and internal monitoring tools.
  • API errors
  • Webhook failures
  • Customs or documentation questions
  • Stripe disputes
  • Carrier claims (lost/damaged parcels)
  • Label regeneration & shipping rule misconfigurations
  • Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations).
  • Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues.
  • Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Compensation

  • Competitive base salary.
  • Competitive base salary 💰

Benefits

  • Stock options in a high-growth startup.
  • Competitive PTO with public holidays additional.
  • Private Health.
  • Wellness benefits.
  • Pension contributions 🛡️
  • Mental health benefits 🧠

Company info

  • The more inclusive we are, the better our work will be.
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This listing is sourced directly from Swap Commerce's careers page and normalized into a canonical job model.