WeWork
Front Desk Associate, 1920 McKinney Ave
Dallas, TX United States of America · Full-time
Sponsorship not specifiedDetected 32 days ago
Customer SupportCommunication
About the role
- Join us as we empower tomorrow's world at work.
- About the Opportunity As a Front Desk Associate, you'll be the heart and "face" of WeWork's hospitality team as the primary point of contact for our members and guests!
- Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.
Responsibilities
- Support with issuing and collect keys from members and guests as needed.
- Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for.
- Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
- Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
Requirements
- You're a people-person-you enjoy meeting new people from all walks of life
- In-person interactions energize you and you have outstanding interpersonal skills
- You work well in a team and can roll up your sleeves to help when needed
- You have strong verbal and written communication skills
- You are comfortable with and proficient in basic computer skills
- You feel comfortable and confident being the face of the brand
- Helping others gives you a sense of accomplishment
- You're able to multitask while always prioritizing the member experience
- You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- You show a passion and understanding of WeWork's mission and values
Nice to have
- You've worked in hospitality / retail or customer service before which is preferred but not required
- You have a secondary school certificate which is preferred but not required
Compensation
- WeWork employees are eligible to participate in an incentive plan specific to their role.
- Your recruiter will detail what incentive plan is applicable to this specific role.
- WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment.
- WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
- $18.50 to $19.50 Hourly
Benefits
- 16 weeks paid parental leave
- competitive healthcare benefits
Company info
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.
- About the Opportunity
- As a Front Desk Associate, you'll be the heart and "face" of WeWork's hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork's beautiful locations on weekdays only to support the Community Management team.
- Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.
- Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
- Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
- Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
- Help ensure your building is fully operational and make adjustments when needed.
- Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
- Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
- All of this while illustrating WeWork's core values and working towards achieving our mission.
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide.
- The future of work is here, and we're not just a part of that movement-we're leading it.
- United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.
Equal opportunity
- WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.
Visa & Work Authorization
- s), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information
This listing is sourced directly from WeWork's careers page and normalized into a canonical job model.