Customer.io

Technical Marketing Operations Manager

Americas Remote · Full-time

Sponsorship not specified$105k-$125kDetected 11 days ago

JavaScriptPythonSQLAccessibilitySalesforceSalesCustomer SuccessCommunicationProblem Solving

About the role

This role is at the heart of how we connect tools, automate processes, and make data accessible across the organization.
You'll work closely with Growth, Marketing, RevOps, Sales, and Customer Success to operationalize campaigns, integrate tools, improve data quality, and automate repeatable processes.
To thrive in this role, you'll need strong technical instincts, a builder's mindset, and a bias toward systems that are reliable, documented, and scalable.

Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts.
Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems.
Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps.
Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization.
Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.
Experience building automations in tools like Customer.io, Salesforce Flow, n8n, Zapier, Make, Airtable, or similar platforms.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
45-minute joint call with Hiring Manager and technical lead
30-minute call with a cross-functional partner
We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

AI Proficiency: You'll regularly use AI to support your own technical work, whether that's debugging code, refining workflows, or surfacing relevant solutions through well-crafted prompts.
2 to 5 years in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similarly technical GTM systems role, ideally at a B2B SaaS company.
Strong hands-on experience working with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems.
Comfort reading API documentation, testing requests, inspecting payloads, troubleshooting errors, and understanding how data moves between systems.
Ability to write or modify lightweight scripts for operational tasks, such as batch data updates, CSV transformations, API calls, enrichment jobs, or one-off workflow fixes.
Strong problem-solving skills and the ability to independently diagnose ambiguous systems issues across multiple tools.
Excellent documentation habits, with the ability to explain technical systems clearly to non-technical stakeholders.
Comfort operating in a fast-growing startup environment where systems change quickly and practical judgment matters.
A team-oriented mindset with the ability to work effectively with cross-functional peers.
Ability to weigh competing priorities and identify the highest value projects.

Starting salary for this role is $105,000-$125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Whether you're building in Customer.io, Salesforce, n8n, or Zapier, writing a lightweight script, or designing a better webhook-based workflow, your work will directly power how we acquire, engage, and retain customers.
What We're Looking For

This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.