CameraMatics

Technical Support Specialist - Remote US

Boonton, USA, US

Sponsorship not specifiedDetected 21 days ago

Machine LearningSalesforceCustomer SuccessCustomer SupportCommunicationProblem SolvingAdaptability

About the role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction.

Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.
The Role As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction.
Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Support a global customer base by participating in a
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A minimum of 1 year of hands-on Salesforce experience is required.
A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.
shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
What we're looking for 2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.

Overview We're on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.
High-growth global SaaS company Collaborative team culture, fast moving & focused on quality Opportunity to grow with a scaling business Healthcare, Dental, Vision, 401k package.

This position is open to candidates currently residing in the United States who are authorized to work in the U.S. without current or future employer sponsorship.

This listing is sourced directly from CameraMatics's careers page and normalized into a canonical job model.