Alloy Enterprises

Customer Success Manager

Washington, DC

Sponsorship not specified$97k-$135kDetected 9 days ago

Agentic AIProduct ManagementProduct StrategyProject ManagementSupply ChainProcess ImprovementCustomer SuccessCommunicationProblem Solving

About the role

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement.
You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them.
At Alloy, we value our customers above everything else.

Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements.
Drive retention and expansion through business value reviews, renewals, and growth-focused conversations.
Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.

You thrive in a small team where you can make a big impact.
You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.
You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals.
When you know a better way, you voice your opinion.
You are naturally drawn to analytical work but also think strategically and foster relationships.
You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value.
2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles.

CPG or supply chain experience, customer journey mapping, or process improvement expertise.

Monitor account health, manage by exception, and focus efforts where they will have the highest impact.
Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs.

The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning.
Each problem you solve will leave a mark, shaping the future of our company's strategy.
Manage a portfolio of 15-30 SMB/Mid-Market customers (
Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes.
What We Are Looking For

This listing is sourced directly from Alloy Enterprises's careers page and normalized into a canonical job model.