Ptc
Customer Success Coach
Remote, USA · Director
Sponsorship not specified$99k-$140kDetected 30 days ago
AccessibilityERPRecruitingCustomer SuccessCommunicationProblem SolvingMentoring
About the role
- Our world is transforming, and PTC is leading the way.
- Our people make all the difference in our success.
- Customer Success Coach - Arena Reports to: Director, Customer Success Arena Location: Remote - USA Job Description Our world is transforming, and PTC is leading the way.
Responsibilities
- You build relationships and share ideas with everyone at all levels.
- Develop a deep understanding of your customer's business, needs, and opportunities, and serve as an advocate for the customer within Arena and for Arena to the customer.
- History of building relationships at all levels of a customer's organization and internally.
Requirements
- You enjoy helping companies solve problems and succeed through influence and empathy.
- You are self-organized and thrive in a continuous-improvement environment.
- 8-10+ years of hands-on experience with PLM and QMS (Arena preferred).
- Gainsight or other CSM software experience is a plus, not required.
- Four-year BA/BS degree (Technical) or equivalent experience.
Skills
- Responding to customer inquiries and advising on Arena capabilities and best practices for the industry or domain.
- Maintaining customer success plans, activities, and notes within Gainsight.
- Nurturing relationships and identifying risks or opportunities for expansion.
- Identifying and resolving issues or dissatisfaction by applying the appropriate resources.
- Monitoring escalations and advocating for product enhancements as appropriate
- Contributing to the ongoing optimization of our coaching systems, processes, and tools.
Compensation
- PTC carefully considers a wide range of factors when determining compensation.
Company info
- Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
- Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
- Customer Success Coach - Arena
- You will understand customer success requirements, develop and guide success plans, and help customers achieve their desired outcomes.
- You will use your relationships and credibility to drive positive outcomes for your customers and internally.
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
- Experience managing a portfolio of customer accounts in the Enterprise space, with a strong focus on driving adoption - helping customers translate features into day-to-day use and long-term value.
- Brings a strategic mindset - able to connect system capabilities to business outcomes and guide customers toward practical, scalable solutions.
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.