Balto

Senior Product Manager

Remote (United States) · Senior

Sponsorship not specifiedDetected 22 hours ago

Product ManagementProduct StrategyCustomer SuccessCadenceLeadershipCommunicationMentoring

About the role

What we're really after is someone who treats every launch as a chance to move the numbers that matter, for our customers and for Balto.
Quality Assurance: Automated scoring that evaluates 100% of calls against custom criteria.
Notetaker and Agentic Insights: Configurable call notes and structured-data capture that power agentic insights, where AI turns every conversation into structured data and acts on it, surfacing trends, diagnosing root causes, and driving downstream workflows.

Serve as the lead product manager for a product suite, capable of leading net-new products from concept to launch.
Drive the product strategy and roadmap to establish a leadership position in the market.
Tie product bets to measurable business value: define the customer and company outcomes each initiative should drive, and own hitting them.
Work collaboratively with marketing, sales, customer success, and support teams to launch products and ensure success across the customer lifecycle.
May manage and mentor other members of the product team.
Lead the development of a new AI-powered product by gathering customer insights, defining requirements, and coordinating engineering and design.
Manage the launch of a major product, aligning marketing, sales, and customer success and measuring post-launch success.
About the Role Balto is seeking a win-oriented Senior Product Manager to help drive the next stage of our product.
In this role, you'll take the lead on new features and products, own the strategy and roadmap for a product area, and work cross-functionally to establish Balto's leadership position in the market.
Our platform spans several product areas you could help lead: Real-Time Guidance: Our flagship real-time coaching experience (now on the next-gen RTG3 interface) that guides agents mid-call.

healthcare, 401(k), unlimited PTO, and learning stipends Assessment Process Our hiring process is a screening interview with HR followed by a series of interviews with Product and Executive Leadership at Balto.
Who We Are Looking For We're looking for a strategic thinker who can create a high-level vision, communicate it effectively across the organization, and turn it into shipped software that delights customers.

Looking For We're looking for a strategic thinker who can create a high-level vision, communicate it effectively across the organization, and turn it into shipped software that delights customers.
But we're looking for more than a builder.
The ideal candidate is win-oriented, someone who has done more than ship products, and who can point to the business value those products created.
You're comfortable working at the technical level with APIs and data, can make decisions independently, and bring the detail-orientation, communication skills, and passion for AI products that this role demands.
We're AI-Obsessed At Balto, we don't just build AI, we use it every day.
Develop a deep understanding of target customers and the competitive landscape to identify market and product opportunities.
Create user stories and product requirements that help designers and engineers translate insight into software that delights customers.

This listing is sourced directly from Balto's careers page and normalized into a canonical job model.