Kong
Staff Solutions Engineer - Northeast
Massachusetts, United States · Staff+
Sponsorship not specifiedDetected 43 days ago
GitAWSDockerKubernetesCI/CDDevOpsGraphQLRESTOAuthLLMsAgentic AILeadershipMentoring
About the role
- Are you ready to sit at the epicenter of the API and AI connectivity revolution?
- Kong sits at the intersection of API management and AI connectivity, and you'll be the person who makes that story real for customers.
- Ensure customer satisfaction across your assigned set of accounts.
Responsibilities
- Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.
- Collaborate with support, product, and engineering teams to advocate for customer needs.
- Create technical documentation for DevOps, implementations, and services engagements.
- Deliver demonstrations of Kong's API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.
- Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong's fit for modern and/or AI/agentic architectures.
- Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.
- Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events
- Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.
Requirements
- 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
- Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders.
- Experience mentoring or coaching other SEs or technical team members.
- Experience with Docker, Kubernetes, and cloud-native platforms.
- Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).
- Hands-on experience with AI-assisted development tooling - Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.
- Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance.
- Familiarity with Model Context Protocol (MCP) and agentic AI patterns.
- And any additional tasks required by manager.
Skills
- For more information, visit www.konghq.com http://www.konghq.com.
- Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.
- Solid understanding of cloud computing trends and open source business models.
Company info
- Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.