ValorVIP

ValorVIP

Bilingual Tollway Customer Service Specialist

Tampa, FL, US · Contract

No sponsorship$17k-$23kDetected 13 days ago
SalesCustomer SupportCommunicationProblem SolvingClaims Management

About the role

  • Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns.
  • Process payments using toll operations back-office systems.
  • Handle in-person customer interactions, including complaints and service requests.

Requirements

  • Must be 18 years or older.
  • Experience with computer-based data entry.
  • Ability to work shifts aligned with toll operations hours, including weekends and holidays.
  • Experience with non-cash payment processing systems.
  • Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong communication skills written, verbal, and interpersonal. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Skilled in troubleshooting, conflict resolution, and customer follow-up. Customer-focused: empathetic, patient, and responsive. Capable of multitasking and self-management in a fast-paced environment. Team-oriented with a commitment to service excellence. Preferred: Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks
  • raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Nice to have

  • Familiarity with tolling systems or public infrastructure services.
  • PHYSICAL REQUIREMENTS This job operates in a professional office environment.
  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks
  • reach in any direction
  • raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
  • Job offers are contingent on background/security investigation results.

Compensation

  • We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

Equal opportunity

  • EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
  • All aspects of employment at MCI are based solely on a person's merit and qualifications.
  • MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
  • All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

Visa & Work Authorization

  • CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based.
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This listing is sourced directly from ValorVIP's careers page and normalized into a canonical job model.