Ema Unlimited
IT Engineer
San Francisco Bay Area · Junior
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About the role
- This is not a traditional helpdesk role.
- You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it.
Responsibilities
- Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows.
- SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically.
- Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption baselines, and continuous drift detection.
- Operational Excellence: Standardize IT runbooks, manage integration registries, and deliver Tier 1/2 support with defined SLAs.
- Automation Instinct & Agentic Tools: Strong drive to eliminate repetitive work using AI coding tools, Python/Bash scripting, and API integrations.
- Communication & Documentation: Exceptional clarity in technical writing and verbal communication, as you will be the primary interface for internal stakeholders and will need to maintain clear, concise documentation for all automated processes.
- Pioneer agentic AI. Build at the absolute frontier of technology to drive tangible enterprise-wide evolution.
- Ema builds AI Employees for HR, IT and Finance.
Requirements
- IT & Security Operations: 0-2 years of experience managing Cloud/SaaS infrastructure, Okta/IdP, Google Workspace, and MDM platforms.
Skills
- As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model.
Compensation
- Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Company info
- Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
- We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz.
This listing is sourced directly from Ema Unlimited's careers page and normalized into a canonical job model.