Factory

Solutions Engineer

San Francisco, CA

Sponsorship not specifiedDetected 721 days ago

Data AnalysisCustomer SuccessCustomer SupportCommunicationProblem Solving

About the role

Customer experience is paramount at Factory.

Responsibilities

Data-Driven Product Insights: Harness customer data and feedback to drive transformative improvements in the product experience.
Harness customer data and feedback to drive transformative improvements in the product experience.

Requirements

3-4 years of experience with a technical background and demonstrated passion for customer success.
A Bachelor's degree in Computer Science, Engineering or a related field is required.
Ability to quickly grasp new technologies and software development practices.
Proficiency across the tech stack is highly valued.
Proven ability to identify, diagnose, and resolve complex technical issues in customer environments, demonstrating exceptional problem-solving skills.
Strong analytical skills, with the ability to engage in critical data analysis and derive actionable insights.
Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.
3-4 years of experience with a technical background and demonstrated passion for customer success. A Bachelor's degree in Computer Science, Engineering or a related field is required.
Ability to quickly grasp new technologies and software development practices. Proficiency across the tech stack is highly valued.
Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and working collaboratively across internal teams.
A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product's value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.
The team goes into the office 5 days a week in San Francisco (walking distance to Caltrain).

Company info

Customer Journey Management: Drive end-to-end success for customers from pre-contract signing through pilot and conversion.
Lead customers through onboarding, including training sessions with developers.
Monitor and communicate the status and progress of customers to ensure their continued success.
Technical Support: Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
Engineering Liaison: Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.
We deliver exceptional experiences for our customers, which stems from one of our core operating principles: Create Obsessed Customers.
By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products.
As such, we are looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience.
Drive end-to-end success for customers from pre-contract signing through pilot and conversion.
Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.

Apply directly at Factory →Create a free account for alerts like this View Factory immigration profile

This listing is sourced directly from Factory's careers page and normalized into a canonical job model.