St. Charles Health System

St. Charles Health System

Patient Service Representative

Bend, OR

Sponsorship not specified$21k-$28kDetected 23 days ago
StatisticsOnboardingCustomer SupportEHR/EMRPatient CareCommunicationOrganizational Skills

About the role

  • The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.

Responsibilities

  • This position does not directly manage any other caregivers.

Requirements

  • Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
  • Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Nice to have

  • Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Skills

  • Read, write, speak, and understand English.
  • Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.

Compensation

  • $21.30 - $27.69
  • Family Care Clinic - East Bend, Oregon
  • Shift: Monday - Friday (0900 - 1730)
  • TITLE: Patient Service Representative 1
  • REPORTS TO POSITION: Clinic Supervisor/Manager
  • DATE LAST REVIEWED: January 2025

Benefits

  • Charles Medical Group
  • In the spirit of love and compassion, better health, better care, better value
  • The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
  • Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.
  • Performs real time eligibility (RTE) for insurance benefits.

Company info

  • OUR VALUES: Accountability, Caring and Teamwork
  • DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
  • POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.
  • PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
  • Patient Scheduling
  • Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
  • Pre-Arrival and Financial Clearance
  • Uses RTE information to accurately route scheduling requests or schedule appointments.
  • Ensures authorization is linked to all appointments at the time of check in.
  • Reconciles daily schedules with appointment reports.
  • Responsible for addressing registration related work queue items that require resolution prior to encounter closure.
  • Patient Registration
  • Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.
  • Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.
  • At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day's services.
  • Clinic Daily Operations
  • Maintains patient access related departmental files, programs and lists.
  • Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.
  • Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.
  • Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.
  • Faxing, scanning, indexing medical records into document management system.
  • Opening and distributing incoming communications (mail, paper and electronic faxes).
  • Customer Service
  • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
  • Supports the vision, mission, and values of the organization in all respects.
  • Provides direction and assistance to patients as needed.
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This listing is sourced directly from St. Charles Health System's careers page and normalized into a canonical job model.