nomoredebts

nomoredebts

Bilingual Credit Counsellor (Hybrid/Remote)

New Westminster, British Columbia, Canada · Full-time

Sponsorship not specified$61k-$69kDetected 11 hours ago
LLMsCommunicationMentoringOrganizational Skills

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • What This Role Involves: CCS is seeking a bilingual Credit Counsellor (fluent in both English and French).
  • As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges.
  • You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.

Responsibilities

  • Provide personalized options and strategies to help them effectively manage and resolve their debts.
  • In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
  • The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those in terested in furthering their professional growth.
  • Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

Requirements

  • Periodic in-person meetings or events may be required, with advance notice.

Nice to have

  • Fluency in both English and French, in written and verbal communication.
  • Post-secondary degree or diploma (an asset but not required).
  • Three to five years of experience in financial services, counselling, social services, or related fields.
  • Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
  • Strong ability to influence and guide others, including addressing concerns and overcoming objections.
  • Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time).
  • Flexibility, including early mornings, may be required.
  • CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities.

Compensation

  • The starting salary range for this role is $60,840 - $68,848, which may vary based on geographic location.
  • In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

Benefits

  • Consideration will be given to previous education and experience that exceeds the requirements of the role.
  • Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions!
  • Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
  • These benefits will be prorated for your first year of employment.
  • A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
  • These benefits will be prorated in your first year of employment.
  • Educational reimbursements (up to $2,500/year).

Company info

  • CCS is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges. Every year, we make a difference in the lives of thousands of people, helping them take back control of their finances.
  • Our mission: We Help. We Educate. We Give Hope.
  • CCS is dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities. To learn more, please see our Commitment to Equity, Diversity, and Inclusion.
  • CCS is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges.
  • Every year, we make a difference in the lives of thousands of people, helping them take back control of their finances.
  • Our mission: We Help.
  • We Give Hope.
  • To learn more, please see our Commitment to Equity, Diversity, and Inclusion.
  • We are proud to qualify as a Great Place to Work!
  • We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day.
  • What We Are Looking For:
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