Aurelian Io

Full-stack Software Engineer (multiple roles)

Seattle, USA

Sponsorship not specified$60k-$80kDetected 702 days ago

Full-Stack DevelopmentCustomer SupportCommunication

About the role

You will gain an understanding for our customers' problems through directly interacting with them: site visits, customer support, and integration assistance.
As a software engineer at Aurelian, you will be responsible for designing and building solutions that address our customers' needs, end-to-end.

There are very few software engineers with intimate knowledge of 9-1-1.
You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.

About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers.
We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention.
Our mission is to help 911 operators focus their time and energy on emergencies by automating repetitive tasks.
Nationwide, the average emergency communications center (ECC) is 30% understaffed.
Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more.
Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what's most shocking is 60-80% of the calls 9-1-1 operators take aren't even emergencies.

This listing is sourced directly from Aurelian Io's careers page and normalized into a canonical job model.