Zenput
Support Analyst - Integrations & Analytics
Atlanta, Boston, Louisville · Full-time
Sponsorship not specified$65k-$75kDetected 40 days ago
SQLAccessibilityAccount ManagementOperations ManagementInventory ManagementCustomer SupportCommunication
About the role
- Help customers solve problems in the CrunchTime platform
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
Responsibilities
- Top operators, including Jersey Mike's, Five Guys, Smoothie King, Wingstop, and Chili's, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store.
- You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
- as a Technical Customer Support Analyst
- Support Sales/Success teams with account management and technical support
Requirements
- 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
- Bachelors Degree
- Ability to prioritize tasks independently based on understanding business impact for the customer
- Some SQL knowledge and ability to write/execute multi-table queries
- Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
- Ability to have a big impact
- Ability to listen and speak over the phone or Zoom calls
Skills
- Use internal tools to troubleshoot trouble tickets
Compensation
- The annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625.
- Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location.
- Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
- Equal Employment Opportunity Statement
- We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
- Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience
Benefits
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- Wellness benefits
- Commuter benefits
Company info
- Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
- As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers.
- Collaborate with a global team to deliver the ultimate customer experience
Equal opportunity
- At Crunchtime, we are an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
- We have an inclusive and diverse workplace where every team member is respected and valued.
- As a global software development company, we believe that our diverse employee population enriches our work environment.
This listing is sourced directly from Zenput's careers page and normalized into a canonical job model.