Unite Us

Unite Us

Director, Product Development Operations

United States · Director

Sponsorship not specified$150k-$175kDetected 7 days ago
UX ResearchUX DesignDesign SystemsAgileJiraConfluenceRoadmappingStakeholder ManagementStrategic CommunicationsPerformance ManagementCadenceResearchLeadershipCommunicationCollaborationMentoring

About the role

  • Team Leadership & Organizational Development
  • Set team priorities and allocate resources so the team operates as a force multiplier across Product and Engineering.
  • Oversee release planning and execution, managing cross-team dependencies, risks, and timelines.

Responsibilities

  • Build, lead, and develop a high-performing Product Development Operations team, including hiring, coaching, performance management, and career growth.
  • Directly manage the UX Design team, including hiring, coaching, performance management, and career development, ensuring designers are well supported and grow in their craft.
  • Serve as a mentor and escalation point for operational challenges across product lines, and as a thought partner to Product and Engineering leadership.
  • Define and own the operational framework for the Product and Engineering organizations, including processes for planning, prioritization, and execution.
  • Develop KPIs and define leadership-level reporting to track performance, velocity, predictability, and impact across teams.
  • Facilitate cross-functional collaboration and alignment across Product, Design, Engineering, Data, Marketing, and customer-facing teams.
  • Own release management strategy end-to-end across all products, ensuring consistent, high-quality, and predictable delivery.
  • Manage release calendars, release notes, stakeholder communications, and post-release retrospectives.
  • As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.
  • Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an

Nice to have

  • 8+ years of experience in product operations, engineering operations, program management, or a similar role, including experience in a technology organization.
  • 2+ years of experience directly managing and developing a team.
  • Proven leadership managing cross-functional teams and driving operational improvements at scale.
  • Deep understanding of the product development lifecycle, agile methodologies, and release management.
  • Experience owning and administering Jira, Confluence, Airfocus, and similar tools across a product and engineering organization.
  • Experience administering Pendo or a similar product experience/analytics platform.
  • Strong grasp of user research and product analytics best practices.
  • Excellent communication, facilitation, and stakeholder management skills

Compensation

  • Lead Product Development's quarterly and annual planning cycles and OKR alignment process.

Benefits

  • Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
  • Disability Coverage
  • Medical, Dental, and Vision
  • We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
  • Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
  • Flexible Time Off

Company info

  • Unite Us' mission is to unlock the potential of every community.
  • Our co-founders started Unite Us in 2013 to serve the people they served with.
  • They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families.
  • Unite Us quickly expanded to serving all people who need connections to care across our country.
  • Through Unite Us' national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities.
  • We drive the collaboration to predict, deliver, and pay for services that impact whole-person health.
  • If you want to do well and do good, join Unite Us.
  • Environmental Job Requirements and Working Conditions:
  • This position is remote, U.S. based.
  • The target pay range for this role is: $150,000 - 175,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
  • All team members will be required to pass a background check which includes criminal, employment, and education verification
  • Benefits provided by Unite Us:

Equal opportunity

  • equal opportunity employer.
  • If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.
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This listing is sourced directly from Unite Us's careers page and normalized into a canonical job model.