Harness

Harness

Customer Architect (Forward Deployed Engineer)

U.S

Sponsorship not specified$160k-$180kDetected 7 days ago
PythonBashGitAWSGCPAzureKubernetesTerraformHelmCI/CDGitHub ActionsJenkinsLinuxDevOpsPlatform EngineeringCybersecurityValuationSupply ChainCustomer SuccessCiscoResearchLeadershipCommunicationCollaboration

About the role

  • Act as a bridge between customer teams and Harness Product & Engineering
  • Provide hands-on guidance to integrate Harness into existing toolchains and processes
  • Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)

Responsibilities

  • Own the technical success of customer implementations across multiple Harness modules
  • Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures
  • Develop and execute success plans aligned to business and technical outcomes
  • Deliver actionable recommendations across technology, processes, and team practices
  • You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.
  • You'll partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed security into the development lifecycle
  • Proactively identify risks to adoption or retention and drive mitigation strategies
  • Partner with Product and Engineering to influence roadmap based on customer feedback
  • Collaborate with Sales and Customer Success on expansion and renewal strategies
  • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation

Requirements

  • You can also find additional information about this type of scam and report any fraudulent employme

Nice to have

  • Experience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer
  • Experience working with platform engineering or internal developer platforms (IDPs)
  • Relevant certifications (AWS, Kubernetes, Terraform, etc.)
  • Exposure to security engineering or application security practices
  • High adoption across multiple Harness modules within assigned accounts
  • Strong retention and expansion (AGRR targets)
  • Measurable improvements in customer delivery performance and efficiency
  • Customer satisfaction and overall account healt

Skills

  • Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
  • Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift
  • Languages & Scripting: Python, Bash, YAML (Go is a plus)
  • DevSecOps (preferred):
  • Secure pipeline design and policy enforcement
  • Familiarity with SAST, DAST, SCA, or supply chain security concepts
  • Experience integrating security into CI/CD workflows
  • Core Competencies
  • Strong problem-solving skills with a hands-on, builder mindset
  • Ability to operate across multiple technical domains rather than a single specialization
  • Excellent communication skills, with the ability to influence both engineers and senior stakeholders
  • Comfortable navigating ambiguity and working in fast-paced environments

Compensation

  • $160,000 - $180,000 USD

Company info

  • Accelerating Our Mission to Bring AI to Everything After Code
  • How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
  • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
  • Guide customers toward a platform-centric approach rather than fragmented tooling
  • We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in the U.S (West Coast).
  • As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.
  • Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases
  • In this role, you will operate in a Forward Deployed Engineer model -embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes.
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This listing is sourced directly from Harness's careers page and normalized into a canonical job model.