MatrixCare
Customer Support Associate I
Bloomington, MN USA · Full-time
Sponsorship not specified$22k-$29kDetected 23 hours ago
SalesforceAccountingCustomer SupportCommunicationProblem SolvingMentoring
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!
- Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
- Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
Responsibilities
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
- Escalate calls to higher-level analysts according to defined support processes
- Strong attention to detail and being able to document issues
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
Requirements
- Required Knowledge, Skills, and Abilities:
Nice to have
- Bachelor's degree or relevant workforce experience
- One to two years of experience in technical support
- Salesforce experience
- Experience with Point of Sale or accounting applications a plus
- Previous experience working remotely or in a distributed team environment
Skills
- Excellent customer service and interpersonal skills
- Effective problem-solving, analytical, and prioritization abilities.
- Excellent verbal and written communication skills
- Technical aptitude with a willingness and ability to learn new technologies and applications
- Ability to work collaboratively and effectively in a team environment
- Resolving customer situations with professionalism and urgency.
Compensation
- 21.95 - 29.10 USD Hourly
- A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly
Benefits
- Education and Experience:
- Employees scheduled to work 30 or more hours per week are eligible for benefits.
Company info
- Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
- We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
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This listing is sourced directly from MatrixCare's careers page and normalized into a canonical job model.