MatrixCare

MatrixCare

Customer Support Associate I

Bloomington, MN USA · Full-time

Sponsorship not specified$22k-$29kDetected 36 days ago
SalesforceAccountingCustomer SupportCommunicationProblem SolvingMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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About the role

  • If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!
  • Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
  • Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

Responsibilities

  • Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
  • Escalate calls to higher-level analysts according to defined support processes
  • Strong attention to detail and being able to document issues
  • Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
  • The Customer Support Associate I role is a full-time position in the Customer Support Department.
  • In this role, you will receive specialized product and industry training specific to the product you will support.
  • A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue.

Requirements

  • Required Knowledge, Skills, and Abilities:

Nice to have

  • Bachelor's degree or relevant workforce experience
  • One to two years of experience in technical support
  • Salesforce experience
  • Experience with Point of Sale or accounting applications a plus
  • Previous experience working remotely or in a distributed team environment

Skills

  • Excellent customer service and interpersonal skills
  • Effective problem-solving, analytical, and prioritization abilities.
  • Excellent verbal and written communication skills
  • Technical aptitude with a willingness and ability to learn new technologies and applications
  • Ability to work collaboratively and effectively in a team environment
  • Resolving customer situations with professionalism and urgency.

Compensation

  • 21.95 - 29.10 USD Hourly
  • A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly

Benefits

  • Education and Experience:
  • Employees scheduled to work 30 or more hours per week are eligible for benefits.

Company info

  • Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
  • We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
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This listing is sourced directly from MatrixCare's careers page and normalized into a canonical job model.