Expeditors
Transcon Agent - 10am-7pm
Romulus, MI, United States
Sponsorship not specifiedDetected 6 days ago
ExcelSupply ChainLogisticsCustomer SupportLeadershipCommunicationOrganizational Skills
About the role
- Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Responsibilities
- Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
- Ensure accurate and timely POD's are received and imaged into the document imaging system
- Meet key performance indicators in support of department, branch, product and company goals
Requirements
- Track and Trace shipments as required via externally and internally sources
Nice to have
- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Company info
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
- Major Duties and Responsibilities:
- Customer Service
- Execute shipment requests for customers
- Source capacity with approved service providers
- Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
- Monitor and action email boxes daily (personal and shared boxes)
- Responsible for notifications of shipment status to customers
- Delay updates
- Ensure accurate and timely EDI communication to customers and service providers
- Maintain strong relationships with customers and service providers
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This listing is sourced directly from Expeditors's careers page and normalized into a canonical job model.