WIELAND
Customer Service Representative
Duncansville, PA, US
Sponsorship not specifiedDetected 1 day ago
Customer SupportCollaboration
About the role
- Overview Wieland - Creating Value for Generations!
- Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution.
- We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries.
Requirements
- Enter production orders accurately and expedite orders as required to meet customer deadlines.
- Prior experience in a customer service role.
- Exceptional attention to detail and a focus on delivering high-quality work.
- Comfortable multitasking, managing priorities, and staying productive in a fast-paced environment.
- Lead the quote preparation process, ensuring accurate pricing and timely responses to customer inquiries.
- Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
- Collaborate with key accounts on special projects and pricing strategies for new products.
- Maintain in-depth knowledge of product lines, pricing structures, lead times, and ongoing marketing or promotional initiatives.
- Coordinate with Process Control, Raw Material Buyer, Shipping departments and other internal departments to deliver exceptional customer support.
- Direct customers to appropriate internal contacts for technical assistance and product guidance.
- Communicate customer interactions within assigned territories to outside sales representatives.
- Performs in a manner that will prevent errors and omissions, at both the customer level and internally.
Benefits
- As a company, we benefit daily from our employees' knowledge and abilities.
- With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.
- Pursue ongoing learning and skill enhancement to maintain professional growth
Company info
- Clearly and professionally communicate with customers, colleagues, and other departments to ensure understanding, collaboration, and customer satisfaction.
- Establishes a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders, quotations, and other service requirements.
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This listing is sourced directly from WIELAND's careers page and normalized into a canonical job model.