Zillow Group

Zillow Group

Technical Customer Success Manager, API

Remote-USA

Sponsorship not specified$40k-$64kDetected 37 days ago
RESTProject ManagementAccount ManagementCustomer SuccessCustomer SupportProblem SolvingCritical ThinkingOrganizational Skills

Stay score

odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 100%

Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • You will operate at the intersection of Customer Success, Implementation, and Technical Solutions, helping customers translate their business needs into successful API workflows.
  • Success in this role will be measured through customer time to launch, successful onboarding within established timelines, API adoption and usage, customer retention and satisfaction, and reduced reliance on technical escalations over time.
  • We help customers get the most value from Aryeo by understanding their goals, providing strategic guidance, and proactively addressing risks and opportunities.

Responsibilities

  • Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support when additional expertise is needed.
  • Serve as the primary relationship owner for integration partners using the Media API, supporting partner launches and maintaining strong ongoing relationships.
  • Create and refine onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources.

Requirements

  • 2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role.

Nice to have

  • Experience serving as a technical escalation point or supporting cross-functional teams through complex customer issues is preferred.
  • Experience supporting a SaaS product with API or integration components is preferred.
  • Experience creating API documentation, implementation resources, or technical how-to guides is preferred.
  • Experience in real estate technology, marketplaces, or media-related workflows is preferred.

Compensation

  • In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $40.00 - $63.80 hourly.

Benefits

  • Monitor customer health, API usage, and adoption to proactively identify risks, address barriers, and uncover opportunities for customers to receive greater value from the platform.
  • Partner with Customer Success Managers to resolve technical challenges affecting adoption, customer health, or retention for Aryeo Pro customers.

Company info

  • The Aryeo Customer Success team partners with real estate media companies throughout their customer journey, from onboarding and launch through ongoing adoption and growth.
  • The team collaborates closely with Sales, Support, Product, Engineering, and other cross-functional partners to deliver a consistent customer experience, strengthen long-term relationships, and ensure customer feedback informs how Aryeo continues to evolve.
  • The Technical Customer Success Manager owns the onboarding, implementation, and ongoing success of Aryeo's Media API customers.
  • Lead end-to-end onboarding and implementation for Media API customers, from kickoff through successful go-live.
  • Help customers translate their business requirements into effective API workflows, providing guidance on authentication, endpoints, webhooks, and integration best practices.
  • Own a portfolio of API customers, primarily within the Aryeo Lite segment, and serve as their primary point of contact throughout the customer lifecycle.
  • Represent the voice of API customers and partners by gathering, synthesizing, and sharing feedback with Product and Engineering teams.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Apply directly at Zillow Group →Create a free account for alerts like thisView Zillow Group immigration profile

This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.