GoodVets

Patient and Customer Care Representative

GoodVets Toco Hills - Atlanta, GA · Full-time

Sponsorship not specified$17k-$20kDetected 13 days ago

Pharmacy PracticePatient CareCollaboration

About the role

This is a full-time role, hours will be roughly 40 hours per week.
As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care.
This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.

Deliver warm, empathetic, and professional customer care at every interaction.
Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
One or more years' experience in a veterinary support role
A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small
Apply today and let's build something exceptional-together.

Demonstrated ability to provide patient care in emergency situations/under high pressure
Comfort working in a fast-paced environment with multiple priorities

Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
The Opportunity:
This is a full-time role, hours will be roughly 40 hours per week. Weekend coverage is a requirement.
As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.
A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care.
We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.
Weekend coverage is a requirement.
Feed, walk, bathe, and observe hospitalized or boarding patients.

This listing is sourced directly from GoodVets's careers page and normalized into a canonical job model.