Global Payments

Global Payments

Senior Technician, Dealer Support

JEFFERSONVILLE, INDIANA · Senior

Sponsorship not specifiedDetected 5 days ago
Customer SupportResearchMentoring

About the role

  • Our inclusive and global team wins together every day.
  • We're proud to have the best minds in the industry, who can learn from as your career grows. -its unmatched, Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
  • Globalpayers think like a client, act like an owner, and win as one team.

Responsibilities

  • We're curious and innovative- always finding a better way to deliver impact.
  • Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
  • Creates processes and provide responses not included in the established documentation.
  • Maintains an extensive knowledgebase of POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals.
  • Ability to develop basic payments industry knowledge

Requirements

  • Experience - Typically, minimum 6+ years relevant experience
  • Job Complexity - You will consistently work on complex assignments requiring some independent action and a high degree of initiative to resolve issues.
  • Research - Basic ability to research issues and resolve customer inquiries
  • Typically, Minimum 8 Years Relevant Exp
  • Previous customer service experience with a focus on the payments industry
  • Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures.
  • You will consistently work on complex assignments requiring some independent action and a high degree of initiative to resolve issues.
  • Qualifications - High School Diploma or equivalent
  • Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. You will complete complex tasks in creative and effective ways and be able to work to set timelines.
  • Job Complexity - You will consistently work on complex assignments requiring some independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures. Oversee a team and coordinate daily work covering multiple assignments.
  • Supervision - You will be able to determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
  • Computer Skills - Basic to intermediate computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • It's a bonus if you have
  • About the team:
  • Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who can learn from as your career grows. -its unmatched, Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
  • What makes a Globalpayer:

Skills

  • Access to learning, development and on-the-job experiences that expand your expertise
  • A supportive, inclusive team environment where your ideas and input matter
  • Time to give back through community and charity initiatives
  • Recognition through a global platform that celebrates your achievements.

Company info

  • We empower each other to make decisions and it's our passion that drives excellence in everything we set out to do.
  • Does this sound like you?
  • Apply now to take your career global.
  • Our perks - what we'll bring for you
  • We know it's bigger than just your career.
  • It's your life and your world.
  • That's why we offer global benefits and programs to support you at every stage.
  • Here's a taste of what you can expect.
  • Opportunities to grow your skills and build your career within a global business

Equal opportunity

  • Diversity and EEO Statements
  • Global Payments is an equal opportunity employer.
  • Global Payments Inc. is an equal opportunity employer.
  • Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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This listing is sourced directly from Global Payments's careers page and normalized into a canonical job model.