Kentik
Customer Success Manager - US EST
Remote – United States · Full-time
Sponsorship not specified$100k-$120kDetected 4 days ago
Data VisualizationSalesforceCRMSalesAccount ManagementCustomer SuccessCadenceLeadershipCommunication
About the role
- Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context - from data center to cloud to the internet.
- You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik.
- Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities.
Responsibilities
- Establish and maintain rapport with all assigned accounts
- Ability to speak with authority and lead customer meetings to favorable outcomes
- Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes
- Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.
Requirements
- Experience with the skill sets required for success
Nice to have
- Identify and call out account risks
- Capture key customer needs, translate them to internal tasks, and execute
- Aim to become each customer's trusted advisor by displaying a high degree of emotional intelligence and being each customer's advocate back to other Kentik teams
- Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
- 5+ years of Customer Success Management / Account Management experience
- Candidate must be based on the East Coast and willing to work EST hours
- High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)
- Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)
Skills
- Kentik is the network intelligence platform for modern infrastructure teams.
- This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action.
- If so, let's have a conversation about joining Kentik's growing Customer Success Division.
Compensation
- The base salary range for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $150,000.
- The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role.
- The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:
Benefits
- With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team.
Company info
- Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context - from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
- What we do
- At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities.
- Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let's have a conversation about joining Kentik's growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals.
- Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale.
- Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
- At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products.
- We strive to build long lasting, deep relationships and be there for them throughout our joint success journey.
- This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals.
Equal opportunity
- If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.
This listing is sourced directly from Kentik's careers page and normalized into a canonical job model.