AmeriLife

Systems Administrator II

Clearwater, FL · Mid · Contract

Sponsorship not specifiedDetected 30 days ago

AzureCustomer SupportTCP/IPDNSFirewallNetwork EngineeringCommunicationProblem SolvingSharePoint

About the role

This Network Engineer / System Administrator - Level 2 role will focus on supporting numerous systems and collaborating with the various IT Operations Teams.

include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects.
Support Microsoft Windows AD, DNS, Servers (on prem & Azure)
Support Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications including Intune
Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis.
Take ownership of escalated higher level support tickets, through resolution.
Create and maintain comprehensive documentation for all implemented systems.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Monday through Friday and weekend or overnight hours as required.
Experience supporting end user base of 500+ employees.
Good knowledge of Azure Active Directory.
Ability to lift and carry up to 50 pounds of equipment for short distances.
Strong interpersonal skills and ability to work well with others.
Strong analytical, evaluative, and problem-solving abilities with ability to multitask.
Knowledge of TCP/IP networking concepts and network structures.
Ability to clearly relay technical data to non-technical individuals.
Experience with Windows Server Deployment, Management, and Troubleshooting

Support cloud-based infrastructure in Microsoft Azure.
Support On-Premise Server environment
Assist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.
Assist with small to medium network and cloud migrations.
Troubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.
Serves as an escalation point for Level One Engineering Staff.
Enter, manage, and update tickets within ticketing system.
Identifies, diagnoses, and resolves IT System problems.
Assist where needed in complex Infrastructure upgrades and new system installations.

Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request.
Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.
We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.
Pay ranges are available upon request.
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws.
Compensation for this role will be determined based on skills, qualifications, experience, and market factors.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.
All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.
We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement

This listing is sourced directly from AmeriLife's careers page and normalized into a canonical job model.