Outtake
Technical Account Manager
New York City · Exec
Sponsorship not specifiedDetected 35 days ago
Agentic AISalesAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- In this role, you'll live at the intersection of customer needs, product capabilities, and internal execution.
Responsibilities
- Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
- Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
- Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building
- Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking
- Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
- Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
- We trust adults to manage energy, not clock time.
- We are committed to building a diverse, inclusive team.
Requirements
- 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success
Compensation
- Culture & Team: Annual company retreats and regular in-person events.
Benefits
- Health: 100% company-paid medical, dental, and vision for employees.
- Time Away: Flexible PTO.
- Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps
Company info
- become the trust layer of the modern internet.
- And we intend to do it with a lean, dense, exceptionally talented team.
- Outtake is backed by top-tier investors and operators who believe in our mission and our model.
- With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers.
- Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
- For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn.
- Collaboration, speed, and clarity matter.
- Annual company retreats and regular in-person events.
- Outtake is an equal opportunity employer.
- Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
- Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders
- Office: For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Outtake's careers page and normalized into a canonical job model.